Hi, could anyone help me to understand Mr and Mrs Williams legal stand point in this case study please? I need to know the legal position for A) the wrong size kitchen shelves being delivered B) The Plumber receiving a shock when installing the new dish washer C) the defective nature of the dishwasher

Mr and Mrs Williams also needed a new dishwasher for the kitchen and asked the sales assistant which one he would recommend, after describing to him the layout and design of the kitchen. The shop assistant showed them a range of dishwashers and recommended the 'DW Elite 2021 Kitchen Dishwasher', which was marked as being 'end of line design, heavily discounted and no refunds'. Mrs Williams examined the unit and decided that this should be more than suitable from the advice given. After much deliberation, Mr and Mrs Williams purchased a set of kitchen units, and the 'DW Elite 2021 Kitchen Dishwasher'.

Three weeks later, the goods were delivered to their Guildford property. Mr Williams began to install the differing kitchen units and discovered that the shelves supplied to the kitchen unit cupboards were the wrong size and did not match the identified units as purchased. In addition, upon installation of the 'DW Elite 2021 kitchen Dishwasher', the local plumber who was engaged by the couple to fit the dishwasher into the kitchen suffered an electric shock as hidden internal wiring within the dishwasher was frayed and this subsequently caused the main circuit board to melt and malfunction when the device was connected to the mains electricity.

Mr Williams went back 'Kitchens Deluxe of Guildford Limited' to complain about the purchased goods. However, the shop manager stated that all the goods left the 'Kitchens Deluxe Warehouse' in good condition and that any issues should be taken up with the manufacturer. Turning to the kitchen units, the shop would be prepared to change the unit shelves, but only if the goods have not been opened or unpacked.

Mr and Mrs Williams have decided to seek advice from GCBAS as to their legal position regarding this matter.

Thank you in advance to whoever is able to answer my questions :)