Hi

I don't need task one only task 2 and 3 and 4- There is no way to upload a pdf??

Task 2: Office quiz John Canon, the branch manager, runs a monthly training session with the sales team. This month he has set a quiz to check the salespeople's understanding of the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (the Code). John drafted some scenarios based on cases from the Complaints Assessment Committee and situations he heard about from other agencies. He asks you to prepare example answers to give to the team at the end of the training session. Read the following client complaints then state: the legislation that applies to the situation (name the section(s) and rules that have been breached, or that have been complied with, and whether each issue is likely to reflect: misconduct, or The Open Polytechnic of New Zealand 3 RES420 Fundamentals of Real Estate AS1 unsatisfactory conduct, or no further action is required the sections of the Act and the rules of the Code that are relevant. Complaints: 1. I didn't fully understand what the agreement form said because I only started learning English 3 years ago. I told the salesperson that I wanted to discuss it with my sister, who has lived here for a long time and is fluent in English, before signing. He told me he couldn't wait, and I would miss out unless I signed the agreement form immediately (Name one section of the Act and two rules of the Code that are relevant). 2. The salesperson gave me a bank account number to pay the deposit into. After I'd paid, I received a phone call from the office administrator, asking me to pay the deposit. I told her I'd done so, and it was only then that we found out that the salesperson had given me his personal bank account details. I've now discovered he's since left the agency. Fortunately, the agency isn't asking me to pay the deposit a second time (Name two sections (with subsections) of the Act and three rules of the Code that arerelevant). 3. When we were preparing our offer to purchase the lifestyle block, the salesperson told us not to bother getting a LIM report. He said they were too expensive, and that there wouldn't be any useful information relating to this property. We did get a LIM and found out that the barn doesn't have a building consent, and much of the land is part of a flood plain (Name one section (with subsections) of the Act and three rules of the Code that arerelevant). 4. When we listed our house for sale, the salesperson gave us a booklet from the Real Estate Authority that explained everything. Then she made us read and sign a lengthy agency agreement form, asking us detailed questions about the property. She also told us how we could cancel the agency agreement if necessary. She advised us to check with our lawyer before signing any documents. It all seemed a bit excessive. Doesn't she trust us to make our own decisions? (Name two sections of the Act and three rules of the Code that are relevant). 5. Saturday morning, after a massive argument with my girlfriend of 2 years, I phoned a local real estate agency and had one of their salespeople list my apartment for sale under a sole agency agreement. I'd decided to quit my job and move to Australia. My girlfriend and I made up on Sunday night, and I rang the salesperson early on Monday morning to advise I wanted to cancel the agency agreement. She said I couldn't do that, because she had already shown a possible buyer through on Sunday (Name two sections of the Act and three rules of the Code that are relevant). The Open Polytechnic of New Zealand 4 RES420 Fundamentals of Real Estate AS1 Task 3: What's gone wrong? Respond to the following questions by applying the appropriate legislation. (Use up to 150 words for each answer in Task 3.) 1. Stacey, a salesperson at the office, asks you to photocopy 100 flyers that she wants to use for prospecting purposes. You notice that the flyers don't make any reference to the agency name or the fact that it's licensed under the Real Estate Agents Act 2008. The only identifying information is the name and contact details of the salesperson herself. What advice would you give her? Include reference to the appropriate section of the Real Estate Agents Act 2008 in your answer. 2. Jason, a salesperson, transferred from an agency in another city to this office 2 months ago. He's just realised that he forgot to notify the Real Estate Authority of his change of address. What should he do now? Include reference to the appropriate section of the Real Estate Agents Act 2008 in your answer. 3. Joel, a salesperson, wants to help his sister Mary, a single parent with three children, get her first home. He's recently listed an affordable property that would be very suitable for Mary. The clients are in financial difficulty and want to sell quickly. He's talking about this with you during a coffee break, saying that Mary still uses the name of her children's father, so nobody need know that they're related. Joel says he wants to avoid having to get a registered valuation for the property, because 'that's just another expense we don't need. Instead of paying for that, I'd rather buy Mary some furniture'. What advice would you give to Joel? Include reference to the appropriate sections of the Real Estate Agents Act 2008 and the Real Estate Agents (Duties of Licensees) Regulations 2009 in your answer. Task 4: Complaints process One Saturday Mr Jenkins, a customer you've met at the office before, comes into the office in a very upset state. He asks to speak with Cameron, one of the salespeople. You explain that Cameron is attending an auction, accompanied by John, the branch manager. Mr Jenkins tells you that Cameron recently sold him a property. Mr Jenkins says Cameron misrepresented the property and he has been seriously financially disadvantaged as a result. Mr Jenkins demands to know what your office is going to do about it. How would you explain the complaints process to Mr Jenkins? Refer to the relevant parts of the Code in your explanation. (Use 150-250 words for your answer.)