Hi, I have an economics question.

I am being asked the question: A researcher has been hired by a business owner to help her understand why she is losing customers. List the steps the researcher should follow in defining the problem for this research study. Would this answer be correct? Am I missing anything? I can't figure out specific terms in my textbook.

Define the problem Establish a research objective. This would be a goal-oriented statement that specifies what info is needed to solve the problem. This should be clear, concise, and actionable.

Assess existing information

Clarify Symptoms

Exploratory Research

Weighing Alternatives

Decision Alternatives