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12:09 1 ..II LTE E} G) v2.cengagenow.com [1] Chapter 23 ' _ ' 1. Using the given balanced scorecard, identify the strategic objectives of the company. a. Acquire up-to-date technology b. Number of production malfunctions c. Online customer survey rating d. Average employee tenure v 9 Using the given balanced scorecard, identify the performance metrics of the company. a. Number of production malfunctions b. Online customer survey rating c. Average employee tenure d. All the above V 2. Using the given balanced scorecard, identify the statement that explains the strategic map. a. Acquiring up-to-date technology reduces employee turnover and production malfunction. This in turn increases the level of satisfaction of the customer and profitability. b. Improved delivery time reduces the employee turnover and increases the profit. c. Reduction in production malfunction leads to acquiring up-to-date technology and increases the prot of business. d. None of the above. V 3. Using the given balanced scorecard, identify the statement that explains the measure map. a. Reducing the average age of production machinery and increasing the average employee tenure can reduce the number of production malfunctions. b. Increased average employee tenure decreases the hours from ordered to delivered. c. Reduction in hours from ordered to delivered increases the online customer survey rating and the market share. d. All the above. V Anlgnment Score: 0.0% ElfI-Jl' lnsir uum e + c] 12:091 Doll LTE C v2.cengagenow.com Chapter 28 O Elements of the balanced scorecard Learning and Internal Processes Customer Financial Growth Acquire Reduce Improve Reduce up-to-date employee delivery production Satisfy the Increase turnover times mal- customer technology profits functions Award Perform more paid weekly time off machine maintenance Average age of Average Hours from Number of Percentage Online employee ordered to production of customers customer Market production tenure delivered mal- who shop survey share Gross profit machinery functions again rating 5,5 yrs. 3.5 yrs. 42 hrs. 5 per wk, 55% 9.5 25% $210 million 1. Using the given balanced scorecard, identify the strategic objectives of the company. a. Acquire up-to-date technology b. Number of production malfunctions c. Online customer survey rating d. Average employee tenure Using the given balanced scorecard, identify the performance metrics of the company. a. Number of production malfunctions b. Online customer survey rating c. Average employee tenure d. All the above 2. Using the given balanced scorecard, identify the statement that explains the strategic map. a. Acquiring up-to-date technology reduces employee turnover and production malfunction. This in turn increases the level of satisfaction of the customer and profitability. b. Improved delivery time reduces the employee turnover and increases the profit. c. Reduction in production malfunction leads to acquiring up-to-date technology and increases the profit of business. d. None of the above. 3. Using the given balanced scorecard, identify the statement that explains the measure map. a. Reducing the average age of production machinery and increasing the average employee tenure can reduce the number of production malfunctions. Check My Work Next Assignment Score: 0.0% Email Instructor Save and Exit Submit Assignment for Grading 1
