hi im doing a case study with a few questions. these are the questions that in am struggling with.

1. Summarize the steps to having a successful crucial conversation as presented in the Crucial Conversationsvideo (separate key components into different paragraphs).

2. Relate a minimum of two of the steps to having a crucial conversation in the video to a minimum of two concepts described in the Williams text, MGMT. Concepts from the Williams text, MGMT, must be cited using APA formatted in-text citations.

https://youtu.be/EFaXx3pgaxM