Hi teacher, could you please help to fill this table from the information below

-Slow responses to some posts and questions on our Facebook page by customers - seems to be a bit of an issue over the weekend and after hours - is this what we want?

Customer contact officers find it very slow to search for customer information and the reps can't access the information when they are out on the road meaning they have to call someone in the office to look up info for them. Seems like only one person can access the customers file at a time as well.

A few complaints from customers about the attitude of some of the staff they have dealt with have come through. This seems to be since we recruited our last batch of contact officers.

A few errors were detected within the marketing materials for our last conference. This carried over to changes made to our website which then showed incorrect information - embarrassing! Customer contact staff had to deal with the follow-up.

Payroll reported that they are a bit stressed due to deadlines. Does everyone know what the requirements are for getting their timesheets in on time and how is that communicated to everyone? What could we change to lessen the load on the payroll staff

1. Action Plan

WHAT is to be done? (Objectives)	WHEN is it to be done? (Deadlines)	HOW will it be done? (Targets)	WHO will do it? (Responsibility)	WHAT if something goes wrong? (Contingencies)