Hi Tutor, review the information provide a detailed explanation referencing this information. Within the detailed explanation highlight key point and include in text citations to support the response. Via the link after this assessment, refer to "Table 1-3 Key Variables in Leadership Theory" on page 12 in Ch. 1 of Leadership in Organizations. The table illustrates variables for each category of leadership theory: characteristics of the leader, characteristics of the followers, and characteristics of the situation. Consider the variables from each category as they relate to leadership effectiveness. plan for cross-functional leadership, explaining how you would apply these theories to the leadership of a cross-functional team to improve customer service. In your plan:

Explain the team's objective. Consider what it means to improve customer service using relevant key performance indicators.

Reference

Yukl, G. A., & Gardner, W. L., III. (2020). Leadership in organizations (9th ed.). Pearson Education.