hi tutor

The traditional business of banking comprised lending, deposit-taking and the provision of transaction services. Through the first half of the twentieth century, banking was a regulated, local, low risk business based on a customer's credit worthiness and yielded returns based on interest.

Much has changed, but the mid-century model persists in the popular consciousness. Bank advertising draws heavily on this historical image. During the 1950s, banking had little to do with funds management, where an entity pools and invests money on behalf of customers.

The funds management sector was composed largely of superannuation and life insurance. For reasons discussed below, the reach of this sector was limited until regulatory and financial conditions changed.

In the 1970s, Australia began to deregulate its financial markets. Restrictions on bank interest rates and liability structures were removed; foreign banking was made easier to access; the Australian dollar was floated. The financial sector expanded. At the same time, growth in the size and liquidity of securities markets allowed more diverse financial products to develop.

The next critical steps were the expansion of superannuation, which shifted the responsibility for and control of provision for retirement from employers into the hands of individuals. From 1983, successive changes to the tax treatment of superannuation increased the complexity of superannuation but also established it as a vehicle for compulsory saving. These developments included the incorporation of superannuation into employment awards in 1986 and legislation in 1991 imposing tax penalties where employer contributions were not made.

With greater amounts of savings invested in superannuation funds, Australians now have a far higher exposure to capital markets and since the 1980s Australians have increasingly seen a need for financial advice.

In 2000, CBA acquired Colonial Mutual Life Assurance Ltd, which conducted life and other insurance business, and a funds management business

In 2000, NAB acquired the financial services businesses of Lend Lease, including its MLC Holdings Ltd. advice, platform and superannuation and asset management businesses.

In 2002, ANZ entered joint venture arrangements with ING Group in respect of wealth management and life insurance businesses in Australia and New Zealand, and later acquired the full business.

In 1999, Westpac founded Magnitude Group Pty Ltd. In 2008, as part of its merger with St George Bank Ltd, Westpac acquired St George's financial advice business, which included employed advisers as well as Securitor Financial Group Ltd. In 2002, Westpac acquired all of BT Financial Group's asset accumulation businesses.

Scandals dating back to the GFC began to shed light on the conflicts and culture in the financial advice industry.

In their submissions to the Commission, financial services entities acknowledged conduct that amounted to misconduct or conduct falling below community standards and expectations in connection with the provision of financial advice.

Clients of financial advisers or financial advice licensees being charged fees for services not provided to them is now rightly recognised to have been a large and endemic problem in the industry.

Charging for doing what you do not do is dishonest. No-one needs legal advice to tell them that.

: Identify evidence of undesirable cultural change in the banking and financial services sector of the economy in the above extract.

thank you :)