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High reliability organisations have five characteristics. Two of these are 'learning orientation' and 'mindful leadership'. (a) Comment on how effectively the supermarket meets the 'learning

High reliability organisations have five characteristics. Two of these are 'learning orientation' and 'mindful leadership'.

(a) Comment on how effectively the supermarket meets the 'learning orientation' characteristic. (12)

(b) Comment on how effectively the retail organisation meets the 'mindful leadership' characteristic. (8) Note: You should support all your answers, where applicable, using relevant information from the scenario.

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