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Highlight the postive impact of an employee-centric approach on customers. Explain the methods for measuring the results and performance improvements of employee-centric changes in an

  1. Highlight the postive impact of an employee-centric approach on customers.
  2. Explain the methods for measuring the results and performance improvements of employee-centric changes in an organisation.
  3. Share challenges faced during implementation of employee-centric changes and lessons learned in the process.

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