HI'IEIYSIS! Successful - CAP strategy developed, consultants found gap ' Went through the motions of ma king a strategic plan, but didn't really get a real strategy - Lack of focus in training programs - Implementation was rough and quick- studies show that slow implementations work better - Justification for quick downsizing: concern that changes would not be met. Unions would have opposed downsizing if they thought that privatization was good - Communicated well- went beyond- actively sought employee participation in the process - Work redesign: received compensation for learning new skills, adopted new technology - Revision of ap. System: changed to include Boo-degree feedback Unsuccessful - No specic focus on cost reduction - Not downsizing across the board - Offered incentives for early retirement- attrition not the best way to downsize ' We don't know about rehiring- haven't got there yet