History has shown many projects fail or do not meet customer expectations. The text does not address this item in any great detail and will/may require outside research to address the following questions:

a. Why do many Information Technology or Cybersecurity projects fail or come short in meeting customer expectations? You must cite source(s) used in answering this question.

b. What can or should be done to reduce such project failures or increase project customer expectations? You must cite source(s) used in answering this question.