HL130: Hospitality Business Training and Development -Portfolio Part 3

For each course in your Hospitality Leadership (BHL) program, you will create four chapters of a hospitality leadership guidebook that reflects the focus of each course in the Hospitality Leadership program. The purpose of the portfolio is to explain and provide information to hospitality industry leaders who can reference and make use of it to become more effective leaders.

The most important thing you can provide a new employee is proper training. The employee who goes through proper training can provide the guest with a higher level of service and will work for the organization for a longer period.

In Portfolio Part3 you will need to:

1. Create a list of the objectives to be accomplished from the employee training.
2. Create a training plan outlining in detail all areas to be covered.
3. Create a two-week schedule (10 shifts) for training (list the shift, what training topic(s) will be covered, who will conduct training, and any follow up meetings.

Refer to these sites for assistance in training programs:

• How to build your first employee training program
• 5 Steps to Creating Effective Training Program

Your work must be posted to your Mahara portfolio webpage inPortfolio Part 3 in Moodle.

Make sure to check your writing for spelling, grammar, and punctuation before posting.

FOR INSTRUCTOR USE ONLY

Grading Rubric

Grading accepts a start value of 100. Points will be deducted for failure to fully complete or meet the stated requirements. 90-100 = Represents work of superior quality (A); 80-89 = Represents work of good to very good quality (B); 70-79 = Represents adequate command of class content (C); 69 and below = Represents work that shows a need for development or improvement (F); 0 = Represents plagiarized work (F).

HL130: Hospitality Business Training and Development (BHL)

Student:

Instructor:

Date:

STUDENT LEARNING OUTCOMES

SLO-1. Outline the basic principles, policies, and specifications of recruitment and training.

SLO-3. Understand how prior knowledge impacts upon decision-making.

SLO-4. Identify the range of tasks involved in administering a workforce.

SLO-7. Describe perspectives on what it means to work together and differentiate the management task of managing groups from that of individuals.

SLO-9. Explain that the act of judgement links information, knowledge, communication and action.

SLO-13. Understand the relationship between HRM strategy and the hospitality labor market.

SLO-14. Outline training objectives to build employee productivity, satisfaction, commitment and empowerment.

Portfolio Part 3

Description of requirements	Possible Points	Your Points
SLO-1, SLO-3, SLO-9, SLO-14. Created a list of the objectives to be accomplished from the employee training.	20
SLO-1, SLO-3, SLO-9, SLO-13, SLO-14. Created a training plan outlining in detail all areas to be covered.	40
SLO-1, SLO-4, SLO-7, SLO-14. Created a two-week schedule (10 shifts) for training (list the shift, what training topic(s) will be covered, who will conduct training, and any follow up meetings.	40
TOTAL	100

YOUR SCORE: ________

Instructor Comments: