HMY was growing at the rate of 3 to 5 stores every year and in 2004 had approximately 3,000 employees in 105 stores across North America. In 2005, as itunes expanded its market share, as consumers shifted their buying habits, to purchasing music and movies on-line as opposed to purchasing a physical CD or DVD. There are approximately 100 staff at HMV head office, covering Finance, Administration, Purchasing, Sales, Marketing, Loss Prevention, Operations, Store Planning and Human Resources. The remainder of the employces work at the retail stores. With the significant loss of sales, HMV had to change it's business strategy to moet its customer requirements and align it's costs with its operating budget. The Vice-President of Human Resources, Jennifer, was concerned about the major change in the poor sales results and was wondering what action needed to be taken. Jennifer realized that this was not a short term problem and that the trend was going to continue in the same direction for at least the next 5 years. Jenifer decided that she needed to hire a Consultant to assist her with her Human Resources Plan. 1. If you were hired as the Consultant, what problems do you see with