Horizontal Analysis

(in millions) Revenues: Product sales Service sales Total revenues Operating expenses: Cost of soles Fulfillment Technology and content. Marketing Year 2 Year 1 Amount Percent General and adminstrative $(165,536)$(139,156) 13.2 Other operating expense (income) net Total operating expenses Operating income (40,232)(34,027) (35,931) (28,837) (18,878)(13,814) (5,203)(4,336) x%