hosm 290

https://www.researchgate.net/publication/321932600_The_Antecedents_and_Consequences_of_Customer_Satisfaction_in_Tourism_a_Systematic_Literature_Review

1. What are the three research questions posed by the authors?
2. What is the research gap proposed by the authors?
3. Briefly the five steps of a systematic literature review proposed by Gallardo-Gallardo and Thunnissen (2016).
4. Based on Table 1 how was "emotions" previously defined by Bagozzi et. al (1999), and what conceptual or theoretical model was used to explain service quality by Parasuraman et al (1988)?
5. Based on the results, what geographical area is the most heavily researched with regards to consequences of customer service?