Hospitality and Tourism Management

Subject: Environment Management

1. Agenda 21 is a non-binding, voluntarily implemented action plan of the United Nations with regard to sustainable development. Identify where it came from.

a. It is a product of the UN Conference on Environment and Development (UNCED) held in Rio de Janeiro, Brazil, in 1992

b. This idea has been captured in the definition of "sustainable development, " as defined by the World Commission on Environment and Development (the Brundtland Commission) in 1987

c. It is a product of the UN Conference on Environment and Development (UNCED) held in Stockholm, in 1972

d. It is a product of the UN Conference Summit on Sustainability in Johannesburg 2002

2. The UK has introduced a tax on all plastic carrier bags supplied by shops and supermarkets, in order to reduce the excessive amount of plastic bags.

a. The UK has introduced a tax on all plastic carrier bags supplied by shops and supermarkets, in order to reduce the excessive amount of plastic bags

b. To encourage better recycling of waste local authorities have implemented higher taxes for unnecessary waste

c. To encourage recycling LA have introduced waste disposal units for each business

d. Ensure that all business separate the recyclable rubbish from the general rubbish and charge for the disposal of all rubbish

3. How to make an existing hospital business more sustainable? Here are four ideas below. Identify the one that is not correct

a. Modify or replace existing facilities or simply implement a change in current operational practices at little or no cost to the property

b. Replace all existing fabrics and furnishings and consumables such as carpets, curtains as well as replace all cleaning materials, foods, ect.

4. There are three different dimensions affecting sustainability with the Hospitality Industry. Which of following is not correct?

a. Technology

b. Hotel services

c. Food service

d. Customers demands and influences

5. Here are a few ideas that an existing hotel can undertake to make the business more sustainable. Identify the one that is not correct.

a. Buy organic from a supplier who is the most competitively priced, from anywhere

b. Switch to low energy lighting (bulbs + sensors ect. )

c. Use energy efficient appliances

d. Use re-usable materials for napkins, cup, ect. - not paper and plastic!

6. Select the one statement that is correct.

Analysing customer demands and influences, a Cornell Report on Sustainability within the hotel industry, found that......

a. Guests are not worried about hotels being sustainable as long as they are getting their comforts

b. Guests are more than happy to do without their comforts in order for the hotel to be extremely environmental friendly

c. Guests do not want to 'do without ' in order to achieve sustainably but they want the hotel to be 'green' without it impacting on their comforts

d. Guests are willing to be educated on sustainable initiatives and are happy to compromise on their comforts in order to be 'green's

7. How do you undergo the Green Restaurant Association (GRA) certification? Identify the one that is not correct

a. Install energy efficient refrigeration, oven and freezer

b. Use Styrofoam cups instead of plastic cups

c. Use recycled and biodegradable to-go containers, cups and utensils

d. Switch from wax candles to solar-powered table candles

8. In the hotel business, some achieve a 'green ' certification, earning Leadership in Energy & Environmental Design certification. The following are some requirements. Which of the following is not a requirement?

a. Eco-friendly construction materials include concrete made from fly ash, a by-product of recycling coal, a wood certified by the forest Stewardship Council as harvested in a sustainable manner

b. Guestroom key card energy control system - after opening the guestroom door with the key card, the guest places the card in a discreet box in order to turn on the lights and other room systems

c. Energy efficient roofing absorbing heat and keeps the building warm

d. Building is well insulated resulting in less energy use for heating and air-conditioning and making the guests rooms very quiet

9. Green hotels - the business case for sustainability, select the statement which was not found following the research into two hotels in USA

a. Employee education is key - Green is not something for just the green team to implement, but rather must be part of the company culture

b. One size does not fit all, be very strong in educating people about sustainability one hotel felt behind appropriate behind the scene, the other was more in your face about it to guests

c. Experimentation is not important that means if there is a new initiative the hotel should adapt it early

d. Financial drivers to going green are there - either from less start-up cost or lower ongoing costs

10. Identify the one statement which is not correct

The European Ecotourism Network (EEN) is a network of organizations aiming to:

a. Ensure that sustainability is being protected to various organizations throughout Europe

b. Ensure that Ecotourism services in Europe contribute to a genuine conservation and sustainability effort

c. Connect Ecotourism stakeholders across Europe and facilitate the transfer of knowledge and experience for the benefit of Ecotourism practitioners, Academics and policy makers

d. Support the development and implementation of the European Ecotourism labelling standard (EETLS) - an initiative that ensures baseline standards of quality in ecotoursim