Hospitality organizations often face the challenge of training employees not just in the essential requirements of the job, but must also teach how to interact positively with guests and solve problems creatively. Quality training makes it easier for employees to perform their tasks smoothly, including interactions with customers in order to create superior guest experiences. Portfolio Project Description: 1. Choose a training program topic from the list and build a training program based on your topic: Teamwork in the Hospitality Industry Service Behavior Expectations while interacting with guests How to WOW your guest Handling Guest Complaints 2. give list of the objectives (at least 6) to be accomplished from the training of your choice. 3. List the set of skills (at least 5) you expect a new associate to acquire after completing the training program you have chosen. 4.