Hospitality Risk Management and Guest Security HSP260

CaseStudy

The Fox Mountain CountryClub was a popular location for weddings in a midsizedtown. The country club offers a free coat check service to its members and guests. Astaff member employed by the country club operates the coat check service. The coatcheckroomis located justoutside the entrance to the club's Crystal Ballroom.

At a wedding held on June 15, Mrs. Kathy Weldo presented her full-length sable coat tothe uniformed coat check attendant at the country club. Mrs. Weldo was given a small plastic tag with a number, which she observed corresponded to the number on a coathanger where her coat was hung. Standing outside the coatroom, Mrs. Weldo had aclear view of her fur as it hung on the coat rack. Mrs. Weldo remarked to the attendantthat the coat was "very valuable" and that she hoped the attendant would watch over itcarefully.

Upon leaving the club at 1:00A.M., Mrs. Weldo went to the coat check area to retrieveher coat only to find that it was missing. When she inquired about the coat's location,the coat check attendant apologized profusely but could not explain the coat'sdisappearance. The attendant stated that he had left the coatroom unattended onlytwice that evening, one time for a 15-minute dinner break and the other for a 5-minutecigarette break. The door to the coatroom was left open and unlocked during thoseperiodsso that guests who leftearly could retrieve theirown coats.

Mrs. Weldo returned to the club the next day to speak to Ms. Miles, the club manager.Ms. Miles pointed to a sign prominently displayed near the coatroom door stating, "The club is not responsible for lost or stolen property." She recommended that Mrs. Weldoreferthe matterto herinsurance company.

*You do not have to go through the facts, court decision, court reasoning andconclusion.Please answer the questions below.

Case Study # 4

1. WhataretheIssues? Identify and Explain 5 Issues.Remember Issues are to be in Question Form and are not the same as Facts
2. Whatwasthenatureofthebailment relationshipinthissituation? - Identify and Explain the Legal Terms
3. Didtheclubexercise reasonablecareinthehandling ofMrs.Weldo's coat? - Identify and Explain 5 points
4. Whatshouldtheclubmanager dointhefuturetoavoidsituations suchasthis? Identify and Explain 5 points. .