Hospitals use paperwork such as consent forms to focus patients on routine, non-emotionally expressive behavior, while doctors use technical, non-emotionally arousing language and scripted questions that require a neutral task focus" are examples of Neutralizing emotion Communication that defends against lawsuits Prescribing emotion Ineffective methods that do little to control or reduce disruptive emotions at work (i.e., these not examples of the four commonly used methods to manage disruptive emotions)