Hotel Brand- IHG Covid-19 respond

 

Identify the Hotel Company's COVID response program - is it named/branded? Research, in detail, the new processes that are covered under the program. Outline all the changes made and match those with the affected operating areas: Front Desk/Reservations, Housekeeping, Events, F&B, Spa & Health Club (use all that apply). To what extent do these changes affect the guest experience? Have any videos or advertisements available for the public to learn about the updated practices? What did you learn from those videos about what has changed? (please provide links) Has any company executive communicated to their customers or other stakeholders (employees/shareholders)? If so, when were those statements released, and what was a summary of the message? Do you think the company has made adequate changes to improve customer confidence regarding the risk of visiting hotels during the Covid-19 pandemic? What policies are still in place, and what was removed or eased by now in post-Pandemic time? Select 3 Hotels within the company and look at the property's website to see if the messaging is consistent (is the hotel doing less or more than the corporate program). Please pick one in Canada, one in the US, and one internationally. Has the company done anything to support its community during the pandemic? What recommendations do you suggest for implementing changes at Centennial Hotel? Are there any suggestions you have based on your research and make some recommendations based on best practices in the industry on what we should be doing to make positive, permanent changes for the hotel rooms?