Hotel Emerald Hotel EMERALD has been actively running its operations since 2011. EMERALD Hotel stands on 4.3 hectares of land consisting of 47 villas with 4 room types, spa, restaurant, multifunctional room and playground. The EMERALD hotel carries the concept of a private villa with a touch of traditional furniture with a wooden stage house feel. Hotel EMERALD's revenue comes from 4 (four) main activities, including revenues from hotel sales, revenues from food and beverages sales, spa sales, and playground ticket sales. Below will be described business processes of the four activities listed below: a. Hotel room sales: Guests make hotel room reservations through a variety of booking options (walk in, online travel agents, marketing). The reservation will automatically enter the EMERALD Hotel reservation system and guests will get proof of reservation in the form reservation form. At check in Front Office (FO) will request proof of reservation to be matched with Reservation Form. After the checkin process is complete, the FO will provide the room key, access card, and breakfast coupons to guests. At check out, the room key is handed over to the front office and housekeeping will check the room to check the furniture condition again. if everything is safe, then the check- out process can continue. Hotel continues to make various efforts to increase the potential of room sales, including by cooperating with OTA, providing monthly promos, and giving discounts for group stays. Price discounting and the provision of complimentary rooms are carried out by the sales and marketing department. b. Food and beverages sales: Visitors make orders with waiters, which will be inputted to the system by the waiters, at the time of payment, the waiters will print bills and visitors will make payments. c. Spa sales: Visitors do maintenance with a spa package that has been selected, which will be inputted to the system, at the time of payment, the cashier will print the bill and the visitor will make a payment. d. Playground ticket sales: Visitors make a purchase for a playground ticket, the number of tickets sold will be input to the system, at the time of payment, the cashier will print the bill and the visitor will make a payment Table 1: Sales Percentage Table. Room FB Spa Playground 2021 31% 60% 2% 7% 2020 30% 57% 3% 10% 2019 27% 64% 2% 7% 2018 27% 52% 1% 19%