Hothouse quality refers to those quality programs that receive a lot of hoopla and no followthrough. Provide several examples of management practices that can lead to hothouse quality. How can hothouse quality be avoided?

 

2-Compare and contrast Deming's, Juran's, and Crosby's perspectives of quality management. What are the major similarities and differences between their perspectives?

3-Do you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible? Explain your answer.