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How are chatbots and virtual assistants being used in customer support activities? List and explain the advantages and disadvantages of their use from the company's
How are chatbots and virtual assistants being used in customer support activities? List and explain the advantages and disadvantages of their use from the company's perspective and also from the customer's perspective. What experience have you had with chatbots and virtual assistants? Was the experience positive or negative
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Principles Of General Management
Authors: John L.Colley Jr, Jacqueline L. Doyle, Robert D. Hardie, George W. Logan, Wallace Stettinius
1st Edition
0300117094, 978-0300117097
