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How can a customer service associate perform the recovery for poor service? Can you explain it with the help of a situational example? Also, can

How can a customer service associate perform the recovery for poor service? Can you explain it with the help of a situational example? Also, can you give the solution of it in 4 stages? I have attached a picture of the 4 stages, but did not understand a thing. Can you explain it? I need a lot of explanation so that I can prepare for my exam.

image text in transcribed
Pre-Recovery Immediate Follow-Up Stage Recovery Stage Recovery Stage Lessons Learned

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