How can an organization manage conflicting goals when operating a system?

Examine any or all of the following.

1. The internal IT view versus the external business view

2. The stability of the system versus the responsiveness of the service to needed and desired changes

3. The quality of the service versus the cost of the service

4. Having a reactive versus a proactive approach to system operation and support

Note the choices in the areas you cover and why they can conflict.