Question
How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees to effectively understand and respond to customer emotions
How can emotional intelligence be utilized in customer-facing roles to enhance customer satisfaction and loyalty, enabling employees to effectively understand and respond to customer emotions and needs?
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Step: 1
Emotional intelligence EI is a crucial skill in customerfacing roles as it enables employees to understand manage and respond effectively to the emotions and needs of customers Here are some ways in w...
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Organizational Behavior
Authors: Stephen P. Robbins and Timothy A. Judge
15th edition
132834919, 013283491X, Edit | View, 978-0132834919
