1. How can you ensure that your interactions are appropriate and sensitive to cross cultural communication and communication with individuals with special needs or disabilities? Identify and describe four methods.
2. List six different methods that can be used to communicate effectively with your team.
3. Briefly describe how the recent changes to the working environment (COVID -19) can hinder the achievement of planned outcomes.
4. Which legislation would you refer to when dealing with bullying in your team? Briefly describe how this may impact workplace relationships.
5. List six legislative documents that impact workplace relationships
6. What role do organisational policies play in conflict management? Do a short summary
7. Identify a four-step contingency plan when dealing with unplanned leave or absence of workers.
8. Identify and briefly describe five common methods to resolve workplace conflict.
9. Give five common methods of managing poor work performance