• How can you use effective questions and listening skills to become a more effective leader?
• What steps can you take as the sender of communication to minimize defensiveness in the receivers of your messages? What behavior changes do you need to make to become less defensive as the receiver of messages from others?
• Discuss the benefits of honest feedback in the workplace and share the insights you gained about constructive feedback from completing the feedback exercise. Why will mastering the art of giving feedback allow you to be more effective as a leader?