How could Toys R Us become competitive again in our post-COVID world through a new people, process, and technology approach, with a healthy dose of the cutting edge technology.

Follow the structured problem-solving process of DMAIC as follows:

Define the Problem - identify the company and its supply chain.

Measure/Analyze - gather data related to the problem/opportunity. Analyze the data accordingly.

Improve/Control - using the analysis, develop a position as to whether Toys R Us will be successful or not, and what People, Process, and Technology should be put into place as a result.