How did Cristiano Schena and his team at Caterpillar Brazil use employee engagement and motivation to turn around a struggling business unit? What role did this approach play in sustaining the division's success over time? (15 points) How did Schena and his team identify the potential limits to the division's growth, and what strategies did they use to overcome these limits? How might this approach be applied in other organizations facing similar challenges? (15 points) What role do external factors, such as the state of the local community or the broader economic and political environment, play in shaping an organization's long-term success? How can organizations anticipate and respond to these factors to sustain their performance over time? (15 points) How might the use of operational excellence certifications and quality awards help to sustain organizational performance over time? What are some of the potential benefits and limitations of these approaches? (15 points) In what ways might the lessons learned from Schena's experience at Caterpillar Brazil be relevant to other organizations operating in different industries or contexts? What are some of the key factors that should be considered when adapting these lessons to different situations? (15 points)