How do policies and procedures for 'staff training in customer service and/or technical skills' assist in ensuring quality customer service?

What are the three conditions under which customers are legally entitled to cancel a service?

If you use standard form contracts, you must ensure these comply with national unfair contract terms laws: what are the three main platforms of these laws?

What obligation are businesses under regarding nominating and charging cancellation fees?

What obligations are businesses under with regard to providing information on potential price increases?

What are the three conditions under which customers are entitled to ask for a refund?

What obligations is a business under in relation to supplying products 'as described'

What does consumer protection law say about substitution of suitable products by an organisation after a contract has been signed?