how make this resume give details on my experience not just broad ideas Kohls - Customer Service Representative, Rock Hill, SC September 2021 - March 2022 Enhanced customer satisfaction by implementing forward-thinking strategies, resulting in a 20% increase in positive customer feedback. Managed high-volume customer telephone calls, ensuring 90% of calls were answered promptly, reducing on-hold wait times by 15%. Handled 100 customer calls daily, maintaining minimal wait times and efficient service. Recommended products to over 50 customers daily, thoroughly explaining details and increasing product sales