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How many Spanish - speaking and English - speaking operators do the hospital need to staff the call center during each 2 - hour shift

How many Spanish-speaking and English-speaking operators do the hospital need to staff the call center during each 2-hour shift of the day so that the total labor cost is minimum? Provide an integer number since half a human operator makes no sense. (15 marks)

Question 2

Suppose the average number of calls per hour increases to 50 (from 35) for the shift 5:00-7:00 p.m. What is the new optimal staffing plan? How many Spanish-speaking and English-speaking operators are required during each 2-hour shift of the day?

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