How many Spanish - speaking and English - speaking operators do the hospital need to staff the
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How many Spanishspeaking and Englishspeaking operators do the hospital need to staff the call center during each hour shift of the day so that the total labor cost is minimum? Provide an integer number since half a human operator makes no sense. marks
Question
Suppose the average number of calls per hour increases to from for the shift :: pm What is the new optimal staffing plan? How many Spanishspeaking and Englishspeaking operators are required during each hour shift of the day?
Related Book For
Introduction To Management Science A Modeling And Cases Studies Approach With Spreadsheets
ISBN: 1336
5th Edition
Authors: Frederick S. Hillier, Mark S. Hillier
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