How might emotional intelligence play a role in responding to abusive customers? What facets of emotional intelligence
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How might emotional intelligence play a role in responding to abusive customers? What facets of emotional intelligence might employees possess who can handle abusive customers?
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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