How might the issues in computing and using ROI discussed below be relevant to the Andrews and Laing (2018) case?

Andrews, P., & Laing, G. (2018). Evaluating the outcomes of a training program through an ROI evaluation: A case study. E - Journal of Social & Behavioural Research in Business, 9(3), 1-9.

Issues in Computing and Using ROI Estimates ROI estimates can be used to express the contribution of workplace learning inter- ventions.127 Jack and Patti Phillips have long promoted such efforts. 128 The following process is recommended to collect the information needed for ROI calculations: 1. Collect Level-4 evaluation data; that is, ask whether or not the on-the-job appli- cation produced measurable results. 2. Isolate the effects of training from other factors that may have contributed to the results. 3. Convert the results to monetary benefits. 4. Total the costs of training. 5. Compare the monetary benefits with the costs. 129