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How might the Postal Service use systems to improve their process control? What is the current stage of operational effectiveness at the Columbus facility? Should

How might the Postal Service use systems to improve their process control? What is the current stage of operational effectiveness at the Columbus facility? Should the Postal Service consider ISO 9000 certification? Why or why not? They use p-charts to monitor performance; is this an appropriate statistical technique? What other statistical techniques would you recommend

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