How to Identify Major Operational Change Requirements in terms of Organisational Objectives, Performance Gaps, Business Opportunities or Threats, and Management Describe the change management process approach from change identification to implementation that company X will have to follow. How to analyse performance gaps? In the table below, identify one event and one trend that may impact on the achievement of the organisational objective. * Name an event for the objective * Name a trend for the objective s Explain how each event and trend affects the achievement of the objective Objective 1: Resolve all customer complaints submitted via all channels within 48 hours of filing Explanation of How Event Affects Event Achievement of Objective Enter a response here Enter a response here B 7 4 Trend Explanation of How Trend Affects Achievement of Objective Enter a response here Enter a response here