How to respond to the following DQ answer

Probably the biggest area of weakness within my organization is the support department. They have become so focused on profit and speed that they exclude a large portion of the customer base for the product. This is due to policies in places that stipulate a minimum amount of money to be spent before support can be reached. The solution for this revolves around the principle of stewardship. "A servant leader should be a steward... As a steward, our job as leader is to serve others and improve the organization, grow our replacement and hand it off to the next leader better than we had received it."(John,2019) Our support teams have been handed off time and time again, and each leader fails to make it better, in fact they make it worse and then are forced to hand it over to the next leader. If we were to get a leader who is a servant leader, I believe that we would actually support our customer base, and move away from the model of profit before customer happiness.