HOW TO RESPOND WITH THIS PHONE CALL SCENARIOS:

 

1. Mrs. Amanda Jones would like to discuss her in the near future of hip replacement.


2. Henry Cook to book his follow-up appointment regarding his ability to ambulate (move around due to his stroke)


3. Missy Jones feels that she can not function at home without Home Care assistance. How does she get this?


4. Mandy Parker was discharged from hospital (RGH) yesterday and was told to follow-up with her doctor.


5. Bob Newfelt is fearful that he is having a heart attack.


6. Cindy Bearfell is depressed.


7. Dawn Black thinks she is having an anxiety attack. What should she do?