How to revise this words They would probably speak at a lower pitch and slower rate than someone excited. When I decided to use excitement as one of my emotions, I already knew how to deliver it, but it was still tricky. It is hard to express an emotion you don't feel now. The excited emotion is much easier than the angry one because when you work in customer service, you must have a customer's voice and maintain it no matter what the customer says. I used to work at Adrive Thru for a fast food restaurant. I have learned that volume and pitch make a difference because, at a drive, customers and workers are not looking at each other, making it easier for us to pick up on emotions quickly