How to use My Account on the CRA website. . . . What is My Account? Describe the purpose of My Account and how it is beneficial to those using it. This section will also highlight how My Account can be accessed and the resources available if a user encounters any problems. How is an Account Created? Breakdown how a new user would set up their individual account. It will briefly walk through the steps on creating an account to give the clients a visual and instructions to read. How is My Account Used? Describe the features and how to use My Account once an individual has created and is in their own account. Addresses the issue of clients struggling to navigate the CRA website. Provides step-by-step guidance on using My Account, making it easier for individuals to access information and services. Empowers clients to independently manage their tax affairs, which is especially important for those seeking assistance.