how TQM so important?

total quality management (TQM), places a significant emphasis on continuous improvement of products, processes, and services to meet or surpass customer satisfaction. The use of teams optimizes the utilization of employee talents, recognizes them as valuable assets, encourages their active involvement in decision-making and improvement initiatives, and empowers them to contribute innovative ideas to engage in their work.

Chapter 9Groups and Teamwork (n.d.). {PDF file}. Retrieved on May 1, 2024 from https://learn-us-east-1-prod-fleet02-xythos.content.blackboardcdn.com/5c115f67d0fdc/4972762?X-Blackboard-S3-Bucket=learn-us-east-1-prod-fleet01-xythos&X-Blackboard-Expiration=1714986000000&X-Blackboard-Signature=IT4cRNUpbF4TBfKKcNXBKveB5C3usJGtAq2Ws6BGxFY%3D&X-Blackboard-Client-Id=100644&X-Blackboard-S3-Region=us-east-1&response-cache-control=private%2C%20max-age%3D21600&response-content-disposition=inline%3B%20filename%2A%3DUTF-8%27%27ManagingGTPub2.pdf&response-content-type=application%2Fpdf&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFwaCXVzLWVhc3QtMSJIMEYCIQCZUOt%2F5kahWec0nyn6vkEdjMJNMZFgPwu7il2Qd15GswIhAK1GqrXwcVb7k0x7pXTOAo1rS0IirF7gwBFAyoK8PJfGKr0FCLX%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQAxoMNjM1NTY3OTI0MTgzIgyzmlaQz1Tyr5luB08qkQWT2VA1x1awNSVgwMWCtunyS7%2FOZyB%2FXxFZ%2BNcRX0PZuhUQEjm%2FFnYiQoHn%2FE7GNAVc6cKTokBLNbw6oCo5yJzids2nolSjaaz%2BwphIqhMBGt56GDaVM2RKMOP5%2B%2BEaNx6klVIx0U0rHYXbGVwuEZp%2BZVpX0GKsk3UGRqesnmphBKpnbmc28d%2B%2Bc9Dieu6TBOveBGer6heSS%2F6aznJyk8GnSLPyUmL8Yj0BYVY1TWiCX2szxnR7YsTtAJXQVKdpjHNWnLytQ5omtRyxZt9MAeKGX%2FwFUEDSu6RRz%2FytUf1wI1eIwaxwXu%2BUFE5YhAEzyJDAckc%2Bxqu4N9e6VJc%2FN1EGiZHmuzdhAY3f7xdVOPqtJUNWhD0ohK%2FBNJffq%2B31VeDWwkjC9tpNywVw9TQgsHMg1kmCRV1RvntJFG7fOmcoaBXdurkTgGPdznnYY1cONI8ImajYumMLkZ4ayrOHeTE3RsBzGiGRWFcktMbLy2TZKfiJJHsLiI2K%2B65j8xIIxZ1wIhO3wDQlUd7JvYCJW1a5stI5FoqBEmWaDvzGr00CQNWYtKpz%2BphkSh8qbU0FAD6LaEPicoc%2BnHgTa%2FNoFc9eKpV49lSMTXsyt88ugta0TwhfTVoKYZfsGXdqrMiKzmYdxMvxPrNCcOWnH8nP9szxxJW2%2B8FvbGEycbj3BbNGVUrvaMX7KGFlYDbeIBw%2BckcBISLeOxIDTPH0KYMux16BOlwz6xBu52COUAAdtlDuaMDbsGqENp1pKAx%2BRPJ%2B6%2FzPQQInO9mhsYxLJfl3BP5dG%2Bx1Kxd2YKmayd%2BExYmnnvb3HpFztUvuNWWl26JHgkPabmlqDobAN6f0jdAJYu%2FtDBLZnTPdzgyDgPCzMX9HzUQw2Z7hsQY6sAEcn8TX%2FRudRNeoITjNXl2ZbC8OfS9ndqK4JXTQgh8lG2oxsRsT7KhMSXflk%2BboZNPVf1UC43PkoIXAwGMZd8a7IImW%2FEA6ufO11ydE2i08VfwjHE8D2pj%2F%2BTye4bPtiJ5HECkyInoPPxTaAt7IV7Nmh3malU6KhT49z2FBxvzcLTKMhc8UVJeHBtUpBR%2FXqYG0q4B%2F6AN%2BGGetoZPobFTNFuQrv0rASptYni6LijnkMg%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20240506T030000Z&X-Amz-SignedHeaders=host&X-Amz-Expires=21600&X-Amz-Credential=ASIAZH6WM4PLQ3VQR2MR%2F20240506%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=62bfddcf1950d2be54ac0e8413f057ceebc8ff65fe65f5d86e467ef8e4b3c56c