how were the educational (schools) institutions affected by this pandemic? what changes that this organization implemented because of the COVID-19 pandemic, in working practices, customer relationships, and core business models.

• Which changes were mandatory, and which did it implement on its own initiative?
• were there any that were changes were temporary, for the duration of the pandemic, and which would be long lasting.
• Why is the human resource management function critical in this context?

could you please provided scholar resources to refer to, thanks.