How will you know when youve gotten there? There must be measurable goals put in place with the recommendations. Money is easiest to measure; what else can be measured? What evaluation plan would you put in place to assess whether you are reaching your goals?

CASE STUDIES Oops Is Not an Option-Case for Chapter 16 Maron J. Booh aker Bill Salamander is a consultant working in the medical records department of a medical center. As would any vendor doing business with this hospital, Bill's company has signed a Business Associate Agreement. This agreement confirms that the vendor will abide by the hospital's compliance and Health Insurance Portability and Accountability Act (HIPAA) policies. Bill has friends all through town, and they know how much access he has to patient information. One such friend is a personal injury attorney, Anna Anywaican. This attorney is full of ideas. One of her schemes includes a network of associates at hospitals around the state. She hadn't yet made inroads into this one facility, but now she had Bill. It was a simple plan- Bill would provide Anna access to trauma patients, and for every case he recruited, she would award him 10% of any monies she recovered. In his first assignment, Bill was paid $25,000 after Anna's client accepted a settlement. However, Bill still had one problem. His access to the medical records was limited to postdischarge. Sometimes, a trauma patient's record would not arrive to the medical records department for months. Bill had to find help. Bill decided to go to the Emergency Room and scout the third-shift employees. Eventually, he comes to you, Micah Makaliving. On your break, he asks you to provide him access to the patients who register in the ER as trauma patients. He offers you two choices: either pass out Anna Anywaican's cards or hand him a list of patient names and addresses. Bill will pay you 50% ofwhat he makes. Micah, what will you do