) How would rate your overall experience with company? Highlight how the company made you feel at the beginning of your encounter, the middle, and the end.

2) Using these three behaviors: A. Listening - "did they listen to hear?" B. Talking - Did the reply? Interact? C. Demeanor - Were they friendly? Attentive? What was their attitude? How did they effected your experience in a good way or a negative way?

3) What suggestions do you have that would enhance the company's overall customer relationship management? Name two. If you do not have a suggestion give me two reasons as to why you don't.

4) In what way have the companies used technology to enhance the customer experience?

5) Conclusion - Compare all three and choose the one that stood out the most compared to the other two and why.