How would vou explain the abrupt change in Elisa's customer service behavior? Outline what has happened to her motivation using expectancy and equity theories.

Could Elisa's employer have anticipated the impact that cancelling the directorship interview might have on her future performance? What should her employer have done differently?

Elisa raised concern about being shut out of the directorship interview to the

HR manager. What could the HR manager do now to help improve Elisa's motivation? Explain why your idea would be effective.