How would you define quality, in your own words? From a consumer perspective, what does quality mean to you? Provide an example of a product or service and how it would define your customer expectations of quality for that product or service. From a business perspective, how do you perceive those businesses view the importance of quality? Provide an example, either from a job you have had or a career of interest, of how that industry or company viewed quality in their product or service? What is one area of quality management you look forward to learning about further in this class