Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Dec 04, 2019

How would you explain the abrupt change in Elisas customer service behaviour? Outline what has happened to her motivation using expectancy and equity theories.

How would you explain the abrupt change in Elisa’s customer service behaviour?
Outline what has happened to her motivation using expectancy and equity theories.

Step by Step Solution

★★★★★

3.40 Rating (162 Votes )

There are 3 Steps involved in it

Step: 1

Elisas Customer Service is a customer service before during and after the purchase The perception of ... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Cost management a strategic approach

Authors: Edward J. Blocher, David E. Stout, Gary Cokins

5th edition

73526940, 978-0073526942

More Books

Students explore these related Organizational Behavior questions

Question

1. How would you explain the abrupt change in Elisas customer service behaviour? Outline what has happened to her motivation using expectancy and equity theories. 2. Could Elisas employer have...

Answered: 3 weeks ago

Question

How would you explain the relationship between value-chain analysis and the use of the balanced scorecard for a firm that uses both? You can use a hospital as an example.

Answered: 3 weeks ago

Question

How would you explain the fact that, although no two individuals have identical personalities, personality is sometimes used in consumer research to identify distinct and sizable market segments?

Answered: 3 weeks ago

Question

At December 31, 2020, the following information was available for Tai Lin Goods: ending inventory HK$400,000, beginning inventory HK$580,000, cost of goods sold HK$2,842,000, and sales revenue...

Answered: 3 weeks ago

Question

1. Discuss the nature of the market structure and demand for Cisco's products. 2. Given the industries in which Cisco competes, what are the implications for the major types of buying situations? 3....

Answered: 3 weeks ago

Question

The circuit in Figure 825 is operating in the sinusoidal steady state. If R=1 k,L= 200 mH, and C =1 F: (a) Find the value of that will cause the circuit to be in resonance. (b) What will the value...

Answered: 3 weeks ago

Question

1. Plan a clear introduction to the lesson that tells students what they are going to learn and how they will learn it.

Answered: 3 weeks ago

Question

You are an independent auditor attending an engagement interview with the client. The clients organization has recently implemented a data warehouse. Management is concerned that the audit tests that...

Answered: 3 weeks ago

Question

2 . ( 3 0 pnts ) A projected 4 0 0 MW power plant with a stack of 6 0 m height and 5 m diameter will continuously releases effluents into the ambient atmosphere of temperature 2 9 8 K . The exhaust...

Answered: 3 weeks ago

Question

Ellipses Corp is a small business that operates in Herndon, VA. The company is located at10 Period Lane, Herndon, VA 20170. Its federal Employer Identification Number is 77-7777777, and its...

Answered: 3 weeks ago

Question

Power Music owns five music stores, where it sells music, instruments, and supplies. In addition, it rents instruments. At the end of last year, the new accounts showed that although the business as...

Answered: 3 weeks ago

Question

. Consider the power transmission-line tower shown in the accompanying figure. The members have a cross-sectional area of 10 in and a modulus of elasticity of E = 29 106 lb/in. Using ANSYS, determine...

Answered: 3 weeks ago

Question

When Inga finds out that she is to be terminated at 3:00pm, she runs back to her cash drawer at 2:30pm and takes $700 that she suspects that she'll need to live on because the hotel does not give...

Answered: 3 weeks ago

Question

A light at the bottom of a fish tank sends two beams upwards to the surface as shown. (Use n = 1.00; n water = 1.33.) Air 45 Water 30 Calculate the path of the rays after they strike the water-air...

Answered: 3 weeks ago

Question

In today's world, many organisations are expanding rapidly, and each day, systems perform countless transactions and generate large quantities of new data, some of which are as simple as adding new...

Answered: 3 weeks ago

Question

A student, a minor both in fact and appearance, bought on credit and took delivery of a telescope from a 30-year-old seller for an agreed price of $100. Upon reaching her majority soon thereafter,...

Answered: 3 weeks ago

Question

Question 3. a. Draw the binary min heap represented by the following array: (5 points) 1 2 4 6 7 Value 4 9 12 29 17 14 16 b. Show the result of calling deleteMin twice on the heap you drew in part...

Answered: 3 weeks ago

Question

The activities listed in lines 2125 serve primarily as examples of A) Underappreciated dangers B) Intolerable risks C) Medical priorities D) Policy failures

Answered: 3 weeks ago

Question

One of the purported benefits of moving to a JIT system is improvements in customer response time (CRT). Define the following terms: total customer response time; manufacturing (production) cycle...

Answered: 3 weeks ago

Question

Carrie Lee, the president of Lee Enterprises, was concerned about the results of her companys new quality control efforts. Maybe the emphasis weve placed on upgrading our quality control system will...

Answered: 3 weeks ago

Question

Olympus, Kodak, Canon, and other firms in the market for low-cost cameras have experienced significant changes in recent years. The rate of introduction of new products has increased significantly....

Answered: 3 weeks ago

Question

Consider the following set of observations: You should not assume these data come from a normal distribution. Test the hypothesis that these data come from a distribution with a median less than or...

Answered: 3 weeks ago

Question

From a recent study we have collected the following data from two independent random samples: Suppose we do not wish to assume normal distribu-tions. Use the appropriate nonparametric test to...

Answered: 3 weeks ago

Question

You are given two paired samples with the following information: Based on these paired samples, test at the = 0.05 level whether the true median paired difference is 0.

Answered: 3 weeks ago

Previous Question Next Question