How would you resolve this conflict?

Andrew works in a small team of six. The team mostly co-operate well and there is generally a friendly and relaxed atmosphere in the office as everyone focuses on getting the work done.

However, in recent weeks Andrew has noticed that Shaun has become disruptive - disagreeing with him (and his teammates) in an aggressive manner, and failing to do his share when assigned to work together on projects.

Earlier this morning, an important customer overheard Shaun being argumentative again. Deciding he's had enough, Andrew decides to discuss the problem with Shaun.

Apply your learning about team effectiveness to find solutions to resolve the conflict. Describe the steps you would take. Provide at least 4 steps.

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